News and reports

Understanding the Accessible Information Standard

The Accessible Information Standard (AIS) helps health and care services meet the needs of patients and carers with communication needs. This includes individuals with sensory loss, neurological conditions, neurodiversity, and learning disabilities. AIS requires service providers to identify, record, flag, share, and meet patients' communication needs to ensure fair healthcare access. A short NHS England video describing AIS is available at the bottom of this page.

Healthwatch Croydon has been on the road in the last few months, learning more about what is happening on areas of health and social care and bringing it back to Croydon

Thank you to everyone who made the Healthwatch Croydon Annual Meeting and Question Time 2024 a success! Your voices, questions, and insights are driving positive change in health and social care for Croydon.

Learn more about our volunteer Natasha Fuller, who is a passionate graduate looking to start her career in health and social care leadership.

Healthwatch Croydon are wanting to understanding and improve experiences of neurodivergent adults within health and social care services in Croydon. Your voice is crucial in shaping the support and services available to you and others in the community.

Wednesday 6 November 5.30pm-7.30pm
(community fair from 5pm and until 8pm – refreshments will be served)

Located at: Croydon Clocktower Cafe, Katharine Street, Croydon CR9 1ET

I have been a resident of Croydon for the majority of my life. I became a Healthwatch volunteer in order to help my community, and to also give back in some way. I have volunteered for quite some time. I enjoy working with the organisation, and I know we do valuable work that is needed in the community. All of the volunteers and the staff are friendly and helpful. In my leisure time, I enjoy watching comedy programmes, films and sports. I also enjoy jogging.

Would you use the new Croydon ‘hospital at home’ service? patients praise initiative in new Healthwatch Croydon report.

Virtual wards a success but ‘will not replace face-to-face care’

Have you used the NHS 111 or Out-of-Hours service?
What was your experience?

Find out more about our volunteer Hsin-Yi Yang, her motivations for volunteering with Healthwatch Croydon and her passions.

Complete our short survey and help the NHS hear if you are getting the right help to prevent or deal with sight problems.

Are you a voluntary, community or faith sector organisation in Croydon? Tell us your views about the support you need.