News and reports
Latest news and views
Abolishing Healthwatch would leave NHS 'marking its own homework'
Healthwatch is an independent body, and we represent the views of patients on their local health and social care experiences to help improve services in Croydon.
News
Changes to Healthwatch: What’s happening explained
Following the publication of a new Health Bill, Local Healthwatch services like ours are expected to change to a new system, but for now we are still here. This article explains what is changing, what we know so far, and what it could mean for people…
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Healthwatch gives the public a voice – our independent services are needed now more than ever
Local Healthwatch are asking the government to revisit its decision to abolish local independent services that speak for the public.
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Croydon Community Pharmacy Survey: We Want Your Feedback!
Your local pharmacy plays a bigger role in your health than you might think. From picking up prescriptions to getting trusted advice without a GP appointment, pharmacies are often the first stop for everyday healthcare needs. Now, we want to hear about…
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The 10-Year Health Plan for England – what it means for you, and Healthwatch
Read our summary of the Government’s new 10-Year Health Plan for England, and learn about what it means for Healthwatch.
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Open letter and the parliamentary petition on the future of Healthwatch
131 local Healthwatch services have signed an open letter to the Secretary of State for Health and Social Care. A parliamentary petition is also now open and available to sign.
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Speaking up for better care: Healthwatch England annual report 2024/25
In Healthwatch England's latest annual report, we can see that listening to people’s health and care experiences and giving them a voice is more…
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The Tobacco and Vapes Act
The Tobacco and Vapes Act is now law after receiving Royal Assent on 29 April, paving the way to create the world’s first smoke-free generation.
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Lifesaving spring COVID-19 jab offers protection to vulnerable people in Croydon
Eligible older people and those with a weakened immune system in Croydon can now get potentially lifesaving protection from COVID-19 with NHS spring…
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Latest reports and publication
Community pharmacy in Croydon - Views from service users and providers - March 2026
Between August and November 2025, we surveyed 211 residents about their experience of using community pharmacy services. We also asked 16 pharmacists about their experience of delivering services to ensure we got a rounded perspective on community pharmacy services.
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User Feedback on British Sign Language Interpretation Services in South West London GP Practices
On 1st October 2024, GP Practices in South West London introduced a new BSL interpretation provider. Healthwatch spoke to Practice staff, BSL users and their carers to understand the impact and whether it had improved services.
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Healthwatch Accreditations
