Speaking up for better care: Healthwatch Croydon Annual Report 2025-26
This week we published our Annual Report that highlights the difference local feedback has made over the past year and showcases the work we have undertaken over the year to champion the views of Croydon residents.
Every day, we work to make sure the experiences of local people help improve health and social care services across Croydon. During 2025/26, we listened to hundreds of residents, worked with partners across the borough, and ensured that people's voices influenced decisions about the services they rely on.
Our key achievements:
- More than 1,100 people were supported through our engagement, feedback and information services.
- 916 residents shared their experiences with us, helping shape improvements to local health and care services.
- We completed seven research and engagement projects, covering topics including community pharmacy, adult social care, intermediate care and reablement, diabetes care, Community Diagnostic Centres, NHS Online and access to services.
- Residents' feedback helped inform Croydon's Adult Social Care Strategy and the development of integrated neighbourhood working.
- We worked alongside partners across South West London to ensure local voices influenced wider NHS planning and service improvement.
- We continued to champion the experiences of communities whose voices are often underrepresented, helping promote more inclusive and accessible health and care services.
Our work is only possible because local people continue to share their experiences with us. Every conversation, survey response and piece of feedback helps us influence change and work towards better health and care for everyone in Croydon.
Downloads
Download and read our Annual Report 2025-2026
If you need it any other format please email info@healthwatchcroydon.co.uk or call 0300 012 0235
File download
Speaking up for better care - Healthwatch Croydon Annual Report 2025-26
