News and reports

Between August and November 2025, we surveyed 211 residents about their experience of using community pharmacy services. We also asked 16 pharmacists about their experience of delivering services to ensure we got a rounded perspective on community pharmacy services.

On 1st October 2024, GP Practices in South West London introduced a new BSL interpretation provider. Healthwatch spoke to Practice staff, BSL users and their carers to understand the impact and whether it had improved services.

The King’s Fund Report “The Future of Patient Voice; Learning from the Healthwatch Model”, released yesterday, underlines that a key strength of Healthwatch is its independence of the system, giving it credibility with the public.

What is meningitis, how do you catch it, and can you be vaccinated against it?

Healthwatch Croydon has submitted a response to The Department of Health and Social Care (DHSC) consultation on the creation of a new national NHS trust, called NHS Online.

What will the new GP contract mean for your care? And how did Healthwatch England use your feedback to call for a contract that works for you?

Public Voice has published it’s latest Impact Report that shows people powered change is improving services and reducing inequality across London.

There has been a change in the booking criteria at Kingston Hospital’s maternity service to manage demand for the services.

Read the public discussion report on ideas to support Croydon's adult social care five-year strategy.

Last year we invited people living and working in Croydon to join us at our public discussion event as part of our Annual Meeting, to share their experiences of and ideas on Adult Social Care in Croydon.

Recent remarks from Lord Philip Hunt of King’s Heath, a former health minister in the Labour government, highlighted the importance of having an independent local voice that people can turn to for information, signposting, and to share their experiences of care.

Today on World Cancer Day, the most ambitious plan on cancer in a generation was published by the Department of Health & Social Care - developed in partnership with charities, clinicians, and patients.