Living with a respiratory condition in South West London: What matter most to patients - April 2019

As part of a Healthwatch England grant to support insight to help the development of the South West London Health and Care Plan, we spoke to respiratory patients in community settings in Croydon as well as outpatients in St Georges and St Helier hospitals. We spoke to over 40 patients in three days of research at six locations and presented their feedback at the South West London NHS |Clinical Conference last month.

Most patients would like swifter referrals, more information about the pathway process to diagnosis and beyond. They also welcome opportunities to be informed and self-manage their condition, avoiding the use of medication if possible and also would welcome non-medical support including community training and support.
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GP Mystery Shop - March 2019

Healthwatch Croydon has recently conducted a mystery shop of GPs in the borough of Croydon, we looked at a number of factors which highlighted some recommendations for improvement. We think this report makes for very interesting reading, especially the comments made from those GP surgeries that performed well and provided accurate information to local people in Croydon.

We wanted to see how well Croydon’s GP practices performed in the following areas:

Waiting time
Staff attitude and helpfulness
Accuracy
Website
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Dementia Carers Experiences of Health Services in Croydon - February 2019

Over the last couple of months, we have worked with members of the community as well as partner stakeholders to collect feedback on how Croydon’s Dementia carers have experienced local healthcare services. We have certainly heard a lot of heartfelt stories from this hard to reach group the comments provided will certainly help to improve and shape future services.
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Meet the Changemakers in Adult Mental Health - July 2018

Healthwatch Croydon invited Croydon residents to ask questions directly to those changing Croydon’s adult mental health services including NHS Croydon Clinical Commissioning Group and South London and Maudsley NHS Foundation Trust.

Attendees got to hear more about the future of these services in Croydon in relation to national plans for mental health outlined in NHS England’s Implementing the Five Year Forward View for Mental Health.
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Street Homeless experiences of health services in Croydon - June 2018

Following our previous report published in February 2018, on homeless living in hostels, Healthwatch Croydon wanted in understand the views of those living on the street,working with Crisis Skylight Croydon.

This report looks at those rough sleeping in Croydon and their access to health services.
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