Between August and November 2025, we surveyed 211 residents about their experience of using community pharmacy services. We also asked 16 pharmacists about their experience of delivering services to ensure we got a rounded perspective on community pharmacy services.
On 1st October 2024, GP Practices in South West London introduced a new BSL interpretation provider. Healthwatch spoke to Practice staff, BSL users and their carers to understand the impact and whether it had improved services.