GP Mystery Shop
Healthwatch Croydon has recently conducted a mystery shop of GPs in the borough of Croydon, we looked at a number of factors which highlighted some recommendations for improvement. We think this report makes for very interesting reading, especially the comments made from those GP surgeries that performed well and provided accurate information to local people in Croydon.
We wanted to see how well Croydon’s GP practices performed in the following areas:
- Waiting time
- Staff attitude and helpfulness
- Accuracy
- Website.
Read the report here: How do I register? – March 2019
Dementia Carers Project
Healthwatch Croydon is starting to research the experience of health service by those with dementia, through the experiences of their carers. We plan to publish initial findings by January 2019 and support the work of the Croydon Dementia Awareness Alliance