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Non-English speaking Croydon residents experience of accessing services

In this latest report, Healthwatch Croydon has made a number of recommendations to help improve access to health and social care services in Croydon for non-English speaking residents. In 2016 NHS England implemented the Accessible Information standard to ensure people with a disability, impairment or sensory loss could communicate effectively with providers. Healthwatch Croydon received funding from Healthwatch England to explore if this should be extended to language. We carried out structured interviews – all through an interpreter – with French African, Latin Spanish, and Ukrainian speakers and held a focus group with a Tamil community. We also interviewed some professionals who work across a range of healthcare settings as well as an interpreter.


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