Read our latest reports | Croydon residents and dentists work together to highlight needs and communicate services better
Our latest report looks at the experiences of Croydon residents in accessing and using dental services. Some of the key points we observed are:
• Healthwatch Croydon surveyed residents on dental services and assessed dental practice websites, working closely with the Croydon Local Dental Committee.
• We found variability in access, with patients having difficulty accessing services when they were in pain and a lack of information and confusion on how services are delivered. However, there was significant satisfaction with NHS services once seen. There were also concerns about costs – even with NHS treatment.
• Our recommendations suggest focusing on service variability and undertaking a local needs assessment, allocation of appointments as well better communication about how dentistry is delivered to giving residents better insight into services.
Throughout this project, we have worked closely with the Croydon Local Dental Committee (LDC), to understand how services are delivered and how our insight can improve services. This experience was profiled recently in the Integrated Care Journal.