Your voice can change services

Call us 0300 012 0235

News Icon


New Report Release – Patients give new insights to GPs about services


New Addington GPs gain insight from their patients on their service and digital app.

Press release: 22 December 2021  

  • Healthwatch Croydon worked with Fieldway, Parkway and Headley Drive surgeries in New Addington to gain insight from patients.


  • GP sent independent survey via the GP text service, and Healthwatch Croydon collected and analysed the data and presented findings.


  • GPs gained insight from over 330 patients with detail about their service and their new app, DoctorIQ.


A Croydon-based GP partnership have trialled Healthwatch Croydon’s new virtual outreach service and gained more insight about the service they provide. This report, Experience of patients using Parkway, Fieldway and Headley Drive G surgeries, heard from 335 patients about all aspects of the services they provide including questions about their specific digital app service. This has helped GPs understand more about their patient needs as the questions related specifically to the services at their surgery.


Read the full report here>>>