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Healthwatch Croydon responds to CQC inspection of South London and Maudsley NHS Foundation Trust

Following the Care Quality Commission inspection of South London and Maudsley NHS Foundation Trust, Charlie Ladyman, CEO of Healthwatch Croydon, the local champion for health and social care, said:

“We welcome the news that the South London and Maudsley NHS Foundation Trust has been graded as ‘good’ and believe the CQC report has been constructive. We are concerned that the delivery of services in adult acute wards, psychiatric intensive care units and older people’s mental health wards need improvement. Clearly staff shortages and training, particularly on safety and monitoring, need to be addressed as does improved development of individual care plans. Our own research on patient experience of acute wards, published in August 2015, found similar concerns around involvement of the patient in care planning.

“We look forward to supporting the Trust in making these improvements by working with staff and patients to gain feedback, when things have gone well as well as badly, which can help support better services.”

The CQC report can be viewed at

The Healthwatch Croydon report ‘Mental Health Inpatient Survey – Bethlem Royal Hospital’ can be viewed at