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Have your say about health and social care… and improve services

Healthwatch Croydon has launched its business plan this week, calling on residents to have their say about services across the borough, so that they can be made better.

Healthwatch Croydon works with local residents to ensure that GPs, hospitals, dentists, pharmacies, residential homes and care homes meet the needs and expectations of their patients.

It has influence at key decision-making boards such as the Clinical Commissioning Group which decides what health services to buy for the borough, and the Health and Wellbeing Board where key leaders from the health and care system work together to improve the health and wellbeing of Croydon residents.

Its business plan, published this week, outlines key priorities.

This includes working with Age UK to ensure residents views are taken into account concerning over 65s discharge from Croydon University Hospital; and supporting the follow-up from the Care Quality Commission’s inspections of Croydon University Hospital currently taking place. It also developing a strong and focused research base that collates residents’ views and turns them into effective proposals for NHS managers to implement.

Chief Executive, Charlie Ladyman said: “Healthwatch has great influence with the people who decide what quality of healthcare and social care you get in Croydon. But to have real impact we need to hear the residents’ voice. So if you have a view about a GP, hospital, dentist, care home or pharmacist, we want to have your say.”

Any Croydon resident can comment at or they can call 020 8663 5648.

You can download the business plan at

Residents are welcome to come to Healthwatch’s Annual General Meeting and find out more about the work it does at The Community Space, Bernard Weatherill House, Mint Walk, Croydon on Thursday 8 October from 12pm, see