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Croydon’s urgent care service decision meets residents’ recommendations

Following the announcement that Croydon Urgent Care Alliance has been named the preferred bidder to run the new urgent care service from April 2017, Healthwatch Croydon, the local champion for health and social care, is pleased to see that many of its urgent care report recommendations are included in the new service.

In December 2015, Healthwatch Croydon published its Urgent Care and Emergency Services Report following a public meeting, which highlighted issues and made recommendations. It welcomes the decision that many of these have been included in the service provision including:

• Keeping open Purley War Memorial Hospital, along with New Addington Minor Injuries Unit, Edridge Road Walk In Centre and the 24/7 urgent care service at Croydon University Hospital to ensure no one has to cross the borough to get urgent care.

• Finding a strong service provider in AT Medics who have a good reputation for organising services, as well as expertise of services in Croydon, ensuring minimal upheaval.

• Ensuring better hours and availability with GP Hubs running services 8am to 8pm.

• A recognition that better signposting is needed including promoting “phone before you go” through NHS111 who will book places helping to reduce queues.

Charlie Ladyman, Chief Executive of Healthwatch Croydon said: “This decision is good news for Croydon residents, as services are being designed in response to patient need. We are pleased to see so many of our recommendations being translated into the plans for this new service. We would like to thank the CCG for listening to Croydon residents and planning a service that works for all. We also recognise the efforts of two Healthwatch Croydon volunteer representatives who have served on the procurement committee and contributed to this decision.”

Tariq Salim, a Healthwatch Croydon volunteer on the procurement committee, said: “I commend Croydon CCG for running a fair and rigorous bid process. This bidding process had significant complexity, and required a serious commitment of time and effort from Healthwatch Croydon representatives. I found the process hugely interesting and learnt a great deal. I hope the successful bidder succeeds in delivering on this.”

You can view the original statement from Croydon Clinical Commissioning Group at

See the coverage we received in the Croydon Advertiser to this news item.