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Croydon’s COVID-19 shielders feedback helps develop support service

Shielders said that overall service was good, but communication could have been better and some organisation more consistent.

Friends and family had big role to play in supporting people.

Mental health support is needed, particular for those who live alone.

Croydon COVID-19 shielders shared their experiences on first lockdown to help deliver better services for the second one, because of insight led by Healthwatch Croydon, which is published today.

As a result of the COVID-19 pandemic, Croydon Council were required to lead the delivery of shielding services for over 8,000 residents. Healthwatch Croydon, the local resident’s champion for health and care services, ran a survey from August to October 2020. They wanted to find out the views of shielders including their experience of shielding, how effective the Council’s actions had been in providing information about services, whether shielders needed extra services beyond those initially suggested. They also wanted to know their experience when shielding has been paused, including the use of telephone and video consultations.

The experience of those using shielding services in Croydon due to COVID-19, published today presents the following findings and recommendations. These were shared with Croydon Council in October before second lockdown which enabled services leaders to make changes to improve services for shielders based on their views.

Download the full press release here >>>

Download the full report here>>>