Your voice can change services

Call us 0300 012 0235



New Project Release | Healthwatch Croydon conducts a Mystery Shop of all 57 GP Surgeries

  Healthwatch Croydon have recently conducted a mystery shop of GP’s in the borough of Croydon, we looked at a number of factors which highlighted some recommendations for improvement. We think this report makes for very interesting reading, especially the comments made from those GP surgeries that performed well and provided accurate information to local...

View article


Press Release | Croydon’s dementia carers want clearer and consistent health and social care support.

  Croydon’s dementia carers want clearer and consistent health and social care support Press release • Dementia carers are confused about where they can get effective support. • One in three carers did not feel they got the right support at the right time. • Healthwatch recommends consistent information, looking at the whole carer journey,...

View article


Shopping bus for older people in Thornton Health

Do you care for, or, do you know of an older person (aged 60+) who lives in the Thornton Heath area and needs help with their shopping?   Croydon BME Forum will start a new service in March of this year, aimed at isolated older people, those with mobility problems and/or anyone else who finds...

View article


NHS Announces new ‘Long Term Plan’

NHS announces a new ‘Long Term plan’ to cover the next 10 years, the measures have been put in place to reduce the likelihood and prevent occurrences of heart attacks, strokes and dementia cases. The long term budget sets out how the £20.5 billion budget focuses on building an NHS fit for the future by:...

View article


Healthwatch Croydon | Statement on the passing of Cllr Maggie Mansell

Following the announcement on the Croydon North Labour party website of the passing of Cllr Maggie Mansell yesterday, Gordon Kay, Healthwatch Croydon Manager said: “Maggie was a passionate campaigner for better health and social care services in Croydon. She took a great interest in our work and regularly attended our events. We also worked together...

View article


PRESS RELEASE | Healthwatch England Annual report 2018

PEOPLE’S REAL-LIFE EXPERIENCES OF NHS AND SOCIAL CARE SET OUT IN NEW REPORT TO MPs 400,000 people – more than ever before – coming forward to share their views Their stories show hospitals, GPs and care services coping despite huge pressures But headline targets used in isolation hiding plight of those falling between gaps Download...

View article


Make a difference to Croydon – Become a Healthwatch Croydon board member

Are you passionate about health and care? Do you want to see services meet the needs of those who use them? Do you have senior level management experience of not-for-profit organisations? Healthwatch Croydon, your local champion for health and social care, is looking for new voluntary board members for a new local leadership board. As...

View article


CQC Reports on the ‘State of Care’

Late last week the CQC, reported their findings on the ‘state of care’ nationally for NHS health and social care services. The findings found that services were improving however in certain regions of the country services were still experiencing issues impacting service users. The two main areas for concern were surrounding the access and quality...

View article


Healthwatch England announces new national chair

Sir Robert Francis QC, has been confirmed as the new Chair of Healthwatch England, taking over from Jane Mordue who has served in the role for a number of years. Sir Robert Francis specialises in medical law and is highly regarded Barrister, he has chaired several high-profile inquiries within health and social care and has...

View article


Croydon’s street homeless need better support from GPs

Croydon GP practices need to work better with street homeless people to deliver the care they need according to report, published today by Healthwatch Croydon. The study, Street Homeless Experience of Health Services in Croydon, recorded the experiences of street homeless people who have become members of Crisis in Croydon. It found that many adults...

View article