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Healthwatch Croydon Opportunities

About Healthwatch Croydon

Healthwatch Croydon works to get the best out of local health and social care services responding to local voices. From improving services today to helping shape better ones for tomorrow, we listen to local peoples views and experiences and then influence decision-making.

If you want to discuss the roles or the work of Healthwatch Croydon, please feel free to contact Edwina Morris, Healthwatch Croydon Chair at preferably with a telephone number and times you would be available to talk.


Paid roles

We are recruiting!

Job Title: Healthwatch Croydon Research and Engagement
Salary: £25,642.50 per annum FTE –
£12,821-£15,385 pro rata
(+3% pension contribution)
Working hours: 18.75-22.5 hours per week
Contract length: Part-time permanent
Reports to: Engagement Lead and Communications Lead
(joint managers)
Based: London Borough of Croydon with flexibility for
hybrid working (1-2 days per week in
Croydon office dependent on priorities)
24 George Street, Croydon CR0 1PB

About Public Voice
Public Voice is a Community Interest Company (CIC) with a mission to improve neighbourhoods, the lives of the people who live in them and the public services they use. Through our work, we ensure people in the community are heard – bringing together diverse voices and including those who find themselves marginalised or are rarely reached by service providers. We take a usercentred, co-production approach to understanding individuals’ and communities’ needs, and translate that into meaningful insights for service providers in government, public health, and housing. The results are better outcomes for residents and service users, more effective and efficient services for providers, and stronger and healthier neighbourhoods.

The role
Healthwatch Croydon is the local champion for Health and Social Care, commissioned by Croydon Council to hear the views of patients and service users. The Healthwatch Croydon Research and Engagement Officer will work closely with the Engagement Lead and Communications Lead to take forward the work of Healthwatch Croydon on resident engagement and research. This is a core strategic focus for the organisation and builds on a substantial track record. The key responsibility will be to support engagement including outreach, events and research such as data entry and analysis. The role will help deliver against measured outcomes, and maximise the impact of our

About You
We are looking for an individual who has a strong interest in health and social care, is comfortable communicating with the public and colleagues at all levels. The role requires someone who enjoys a varied role, working as part of a small, friendly and cohesive team. Someone who enjoys creating content, who equally enjoys working with data as well as people, and is methodical with an eye for detail. A candidate who is keen to learn and grow will have the opportunity to gain various experiences in the role.

Job Summary
Research support
• Undertake surveys, interviews and focus groups.
• Administration of research data and upload it to the CRM system or Smart
• Analyse data.
• Present data in an effective manner as well as writing and proofing reports.
• Work to deliver outreach, events, insight work going into the community
and conducting surveys, interviews and focus groups.
Partnership-building and support
• Liaise with Patient Participation Groups to share insight as well as
supporting the development of the Healthwatch Croydon PPG Network.
• Support management and recruitment of volunteers.
• Maintain highly professional and effective working relationships with
stakeholders in Croydon at all levels, including Croydon Council, local
NHS bodies, voluntary organisations, resident groups, and individuals.
• Provide administrative and logistical support to the team (Manager,
Engagement Lead and Communication Lead).
• Any other relevant administrative and project support duties required to
ensure the smooth running of Public Voice’s resident engagement work,
including occasional out of hours working.
Values and behaviours
• Support the values and aims of Healthwatch Croydon and Public Voice.
• Work flexibly and collaboratively.
• Work in a transparent and open manner, whilst maintaining a high level of
confidentiality and demonstrating great diplomacy.
• Seek supervision and management support when needed.
• Proactive, self-motivated and able to work with minimal supervision.
• An exceptional team player and bridge-builder.

How to apply
For more information please download the application pack. To apply, please email a copy of your CV and a personal statement of no more than two sides of A4 detailing your suitability for the role to Deadline for applications is 5pm on Tuesday 30th April 2024. Shortlisted
candidates will be invited for an in-person interview to be held week commencing 13th May 2024.
If you require the application pack in an alternative format or for any other
enquiries, please call the office on 020 3196 1900.

Equality, diversity and inclusion
Public Voice is an equal opportunities employer and an anti-discrimination,
pro-diversity and inclusion organisation. We aim to go beyond the narrow scope of legislative compliance and follow best practice, making equality, fairness and diversity a fundamental part of all
our activities. We want to make sure that everyone is treated fairly and with dignity and respect by challenging discrimination and removing barriers. We recognise the benefits of different values, abilities, and perspectives, and celebrating people’s differences. This means promoting an environment that welcomes and values diverse backgrounds, thinking, skills and experience. We positively welcome applications from candidates from Black, Asian and Minority Ethnic groups and also welcome applications from disabled candidates. We celebrate the diversity within our staff team who are representative of the diversity in our local communities and continually strive to provide equal
access to all.

Download the full job spec here>>>HWC Research and Engagement Officer Application Pack – April 24

The Local Leadership Board – voluntary roles

The Local Leadership Board is overall responsible for delivering the Croydon Council contract. The Board consists of Members appointed by Public Voice.  The Public Voice Chief Executive attends the board as does the Healthwatch Croydon Manager.

Find out more about us here.

Now Recruiting Healthwatch Croydon Board Members (November 2023) 

Make a difference to Croydon – Become a Healthwatch Croydon Board Member

• Are you passionate about improving health and social care?

• Do you want to see services meet the needs of those who use them?

• Are you committed to ensuring that voices of patients, service users and carers are heard?

Healthwatch Croydon, your local champion for health and social care, are looking for additional Board Members for its Local Leadership Board.

As a Board Member you will have a responsibility for:

  • Contributing to our policy and strategic direction;
  • Helping to define goals and targets as well as evaluating performance;
  • Helping to influence change in services based on insight reports and feedback from local residents.

We are looking for people with relevant knowledge, experience and commitment to better outcomes in health and care for Croydon residents. You will need to be a team player, a clear thinker, with good communication and interpersonal skills, and able to speak up on behalf of Healthwatch Croydon on issues you feel are important.

Board members represent Croydon residents and we encourage applications from all sections of our diverse communities. We are particularly keen to involve people with lived experience of health and/or social care or who may have worked within relevant services. Full details of what we require are contained within the person specification for the role.

We have an induction programme to help you learn about being a Board member, and about current health and social care issues. You will be given full support to help you into your new role.

Whilst Board members are voluntary roles, expenses will be paid, and being a Board member can give you useful experience that could help to further your career.

The roles can expand to fill the time you have available. At a minimum Board members will be expected to prepare for and attend a 2-hour Board meeting monthly and possibly represent Healthwatch on other health and social care boards across Croydon.

Closing date: Friday 19th January 2024

About Healthwatch Croydon Healthwatch Croydon works to get the best out of local health and social care services responding to local voices. From improving services today to helping shape better ones for tomorrow, we listen to local people’s views and experiences and then influence decision-making.

How to apply:

Please contact Edwina Morris by email and you will be sent further information about becoming a Board member and how to apply.

If you can’t attend the Information session, or have further questions, please feel free to contact Edwina Morris, Chair, Healthwatch Croydon at preferably with a telephone number and the times you would be available to talk.

Once you have applied we aim to contact you within two weeks of the closing date to let you know the outcome of your application. The interview will be held in January 2024, and the date is to be confirmed, so please let us know of any dates when you will NOT be available to attend an interview.